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Ombudsman

Hedge Investments Distribuidora de Títulos e Valores Mobiliários Ltda. ("Hedge DTVM") is committed to the highest ethical standards in all its activities. In order to make our best efforts to comply with applicable legislation, regulation, self-regulation and other internal and external standards, we have made this ombudsman channel available to provide agile, impartial, effective and independent assistance to clients who wish to review the solutions previously proposed through the primary service channels, including conflict mediation.

PRIMARY SERVICE CHANNELS

+ 55 11 3124 4100

contato@hedgeinvest.com.br

OMBUDSMAN PROCEDURES

Hedge DTVM has an Ombudsman Policy, with the purpose of defining the attributions of Hedge DTVM's organizational ombudsman component, which functions as a second instance service channel. 0800 761 6146

ouvidoria@hedgeinvest.com.br

Opening hours: weekdays from 10 a.m. to 5 p.m.

The service provided by the Ombudsman's Office is free of charge, and every service is recorded, archived and identified by means of a protocol number, which is provided to the applicant. The claim, the claimant's details and the service history are recorded and kept at the disposal of the Central Bank of Brazil for a period of 5 years. The deadline for responding to requests is up to 10 working days for a formal and conclusive response to be sent to the client, which may be extended, exceptionally and with justification, once for the same period. The Ombudsman's Office is responsible for finding solutions to the demands made by our clients and continuously promoting the improvement of our products and services. Its mission is to act as the client's representative in the institution, defending their rights, seeking a definitive resolution to complaints and proposing continuous improvements in the primary service channels and/or in the operational processes of the area involved.

The professionals who work in Hedge DTVM's Ombudsman's Office are duly certified by an entity of recognized technical capacity and report directly to the Ombudsman Director.

Hedge DTVM's Ombudsman prepares biannual reports containing the number of reports received, their nature, the areas involved in dealing with the situation, the average resolution time and the measures adopted by the institution, which must be approved by Hedge DTVM's Compliance Committee and kept at the disposal of the Central Bank of Brazil at the institution's headquarters, as well as on the website www.hedgeinvest.com.br for consultation by clients, for a minimum period of five years.